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Category Archives: Blog

Response – Ability

Response – Ability

January 26th / By Herv Hodgson / in Blog

The saying, “you don’t know what you don’t know” is a powerful insight that applies day-to-day in our aviation world and one that should be contemplated and added to one’s “wisdom bag”. From our first



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Philosophy

Philosophy

November 10th / By Herv Hodgson / in Blog

The following quote is attributed to David Holtz, VP of Operations at Delta Airlines: “It’s our job to put a predictable outcome in the customer’s hand”. It’s a great phrase because in a few visceral



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Flight Attendants

Flight Attendants

September 5th / By Herv Hodgson / in Blog

In corporate and private jet operations, experienced Flight Attendants make a significant contribution to the flight for efforts both seen and unseen.  Contrast this to a Cabin Host, untrained in the profession, whose contribution is



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The Other Pilot

The Other Pilot

July 7th / By Herv Hodgson / in Blog

“Gear-up, flaps-up, shut-up.”  Many pilots can quote this little ditty, and indeed many have lived its message.  For more than half of aviation’s history a single pilot was the lord and master of the realm. 



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Saying No To The Boss

Saying No To The Boss

May 6th / By Herv Hodgson / in Blog

Pilots and Flight Attendants are employees in a service industry.  Saying no to a customer is not part of the culture of this industry, and certainly not when the customer is in the top leadership



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